About Towing in New Zealand
What does it mean if my vehicle is towed in New Zealand?
If your vehicle is towed, it has been moved by a licensed towing operator because it was broken down, involved in an accident, parked illegally, creating a hazard, or authorised for removal by police, council, or a property owner.
Who is allowed to tow vehicles in New Zealand?
Vehicles may only be towed by authorised towing operators, councils, or police. Professional tow truck drivers must operate safely, follow transport regulations, and use appropriate equipment.
Can I refuse to have my vehicle towed?
In most cases:
- Police or council-authorised tows cannot be refused
- Private property tows may be disputed if signage or authorisation is unclear
- Breakdown tows arranged by you can be cancelled if the vehicle is safe to remain where it is
Safety and legal requirements override personal preference.
How do I find out where my vehicle has been towed?
You can:
- Contact the local police or council (for enforcement tows)
- Contact the towing company listed on signage
- Ask the property owner or manager
Towing operators must provide information about the vehicle’s location when requested.
How much does towing cost in New Zealand?
Towing costs vary based on:
- Distance
- Vehicle size and condition
- Time of day
- Recovery difficulty
Typical local towing costs range from $120 to $250, with additional fees possible for storage or after-hours service.
Do I have to pay towing fees before my vehicle is released?
Yes. In most cases, legitimate towing and storage fees must be paid before the vehicle is released. Proof of ownership or authority may also be required.
Can I collect my personal belongings from a towed vehicle?
Yes. Vehicle owners generally have the right to access personal belongings, although reasonable conditions may apply for safety or security reasons.
What if my vehicle is damaged during towing?
If damage occurs due to negligence or improper handling, you may have rights under the Consumer Guarantees Act. Document the damage and raise the issue with the towing provider promptly.
Can my car be towed from private property?
Yes, but only if:
- Clear towing signage is displayed
- The property owner or authorised agent approved the tow
- Fees are reasonable and lawful
Improper private property towing may be disputed.
What happens if I don’t collect my towed vehicle?
Uncollected vehicles may:
- Accrue daily storage fees
- Be subject to further enforcement action
- In extreme cases, be sold or disposed of following legal processes
It’s best to arrange collection as soon as possible.
Does insurance cover towing in New Zealand?
Many insurance policies include towing or roadside assistance, particularly after accidents. Coverage varies, so check your policy or contact your insurer.
Can I choose where my vehicle is taken?
If you arrange the tow, you can usually choose the destination. For police or council tows, the vehicle is taken to an approved storage yard.
Are towing companies required to follow safety rules?
Yes. Towing operators must comply with:
- Land Transport Rules
- Health and Safety at Work obligations
- Load-securing and road safety standards
Safety and compliance are legal requirements, not optional.
What should I do if I believe my vehicle was towed unfairly?
You should:
- Request details of the tow and authorisation
- Gather photos or evidence
- Raise a complaint with the towing company
- Escalate to the Disputes Tribunal if unresolved
